Booking terms
Important information before you pay.
Who handles your booking
For Aviasales / Travelpayouts, hotel and car results, the selected partner handles your reservation and its terms apply. Duffel flight bookings are submitted here and remain subject to the airline's fare rules and availability.
Fares, payment & ticket issuance
Search prices are not guaranteed until ticket issuance. A payment reference or an awaiting-payment booking is not a confirmed ticket or guaranteed seat hold. Manual payment requires verification; online payment must be verified before ticket issuance. A successful payment can remain pending ticketing if the airline cannot complete the order. Contact us before attempting another payment.
Passenger details & documents
Review names, dates of birth, contact information, airports and travel dates carefully. Names must match your travel documents. You are responsible for checking visa, transit, passport and entry requirements.
Changes, cancellations & refunds
Eligibility and charges depend on the airline and fare purchased. Contact the booking provider before making changes. No refund amount or processing time is promised by this page; a request must be reviewed against the applicable fare rules.
Baggage & additional services
Check the airline's baggage allowance and conditions before payment. Seat selection, baggage, meals and other extras are not included unless expressly stated in the offer or airline confirmation.